How to boost order and opt-in response by 58%

October 12th, 2007 by Bob Stovall

You don't REALLY want to cut response to your sales letters, opt-in pages, or squeeze pages, do you? You may be unwittingly cutting your response by as much as 58% by using graphic "Submit" buttons instead of the standard gray ones generated by the visitors browser.

In case you are wondering, here is an example of graphics being used instead of the default buttons:

Graphic order button image

Much better looking, eh? And you can use a rollover, which we did in this case so the nice white and red buttons turn green when you mouse over them. (Sorry, you can't see the rollover in this screen capture). Slick, isn't it?

No, not so slick. Testing by several marketers over thousands of page views has proven that use of these graphics instead of the default buttons can cut response by an average 58%! That's a LOT of sales or opt-ins to lose!

Why? The standard buttons are what your visitors are used to. They see the plain gray buttons on dozens of websites every day. Once in a while, they come across a site that uses graphic buttons, but the graphics may look entirely different on each site. Confusion enters the picture and one thing we all know to be true: "the confused mind says NO!"

When you have dollars on the line, you don't want to be different. Yes, graphic buttons are creative, interactive, etc. But, they are NOT effective. You want effective.

The tests also revealed that the best results were with the plain old browser-generated buttons, but with a twist. See the example below. The standard browser-generated button is surrounded by a red line or border. Familiarity with a touch of flare. It works.

Plain order buttons with border image

Here's a tip. NEVER argue with what works. Just do it. Save your creative energy for where it really counts, like writing great copy.

Here's an example of the code we used to produce the red-bordered, plain buttons above:

Order button code image

You can download the code file here, or you can copy and paste the code from this text file.

We are going to be changing any graphic buttons we have on our, or our clients websites. I suggest that you do the same and reclaim that 58% that you've been missing. It is very rare that one change has the potential to make that much of a difference, but when it does, it requires immediate action.


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Free Anti-Virus Software?

October 4th, 2007 by Bob Stovall

AVG Free Anti-Virus logoDid anti-virus software come with your computer? Simple question. The most likely answer is "yes." When you bought your computer there's a good chance it had an evaluation copy of some anti-virus software, perhaps Norton Anti-Virus or McAfee Anti-Virus. If you own a Mac, you probably received Norton or Virex. So you were protected for a while. But, here's a better question…

Have you kept your subscription up to date? Many of us fail to maintain our subscription to the anti-virus software that we got in the beginning. Why? Sometimes, the evaluation period runs out and we don't buy the software. Sometimes, we buy the software, then forget to renew our subscription. With out-of-date virus definitions, our data can easily fall prey to newer viruses.

Clam AV logoIf your virus software has expired or your virus definitions are out-of-date, you are running a risk of losing important data. I don't know how many times I have gotten calls from clients who have lost valuable files to a virus or a hard drive crash. I have to ask them if they had the data backed-up and they almost invariably say no.

We are not going to discuss back-up today, but not backing up your files is like pulling the pin on a hand grenade, sitting on it and trying not to wiggle. Sooner or later, you're going to scratch your nose and… BOOM!!!!! It's raining s**t and you don't have an umbrella. It ain't a matter of "if," it's a matter of "when."

Same thing with virus protection. Emails, files from friends, files from enemies, files from North Korea for all you know! Think of your computer as a person who will have sex with every one he meets - the Internet. Now think of anti-virus software as a condom. Get it? Don't send your poor, little computer out onto that cold, unfeeling world without it.

Now, I love security and I love the warm, fuzzy feeling I get from knowing that Mr. ScumballVirusGuy is one step behind my anti-virus prophylactic. But I also like the word "FREE." So I've been looking into no-cost anti virus software and I've come up with a pair of goodies that should satisfy your needs whether you pray towards Redmond or Cupertino.

For you Windows users, there is AVG Anti-Virus Free Edition, by Grisoft. Download it, install it and it guides you through the process of scanning your computer for anything that might already be lurking under a binary rock. It checks for updates every day and lets you know it has succeeded. AVG also has Pro and Internet Security versions that are not free, but offer more features. They also make AVG ANti-Spyware Free Edition. Version 7.5 is Vista compatible.

If you are a Mac devoteé, there is ClamXav. ClamXav is a port of ClamAV, which will also run under OS X, but only from the command line. ClamXav is ClamAV with a Mac graphical front-end, perfect for users who don't want to deal with Terminal and the inner workings of OS X. ClamXav is Universal and runs on 10.3 and 10.4 on PPC Macs and 10.4 on Intel Macs.

Quoting from the ClamXav website, "Don't forget, if you run VirtualPC you can still become infected and lose valuable data on your Mac even though technically you're running Windows inside a sandbox. VPC will run any application you tell it to, virus or no virus, it doesn't know the difference. You can protect yourself slightly by not using VPC's "shared folders", but that's a useful feature which you shouldn't have to be without."

If you are using expired anti-virus software or virus definitions - or no anti-virus protection at all, download one of these products today before you catch something that penicillin won't help.


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